Information about shipping, delivery, returns and ordering from us.
Please be reminded that selecting our engraving service extends the overall shipping time of your product by an additional two to four (2-4) weeks. This allows us to ensure that your custom details are crafted with the utmost care and precision. You
• Shipping rates are determined by the weight, size, and destination of the product. Factors such as shipping speed and delivery options may also influence the final cost.
• In-stock items will typically ship within 2-3 business days (M-F). All packages for continental U.S. addresses are shipped via the standard shipping method (2-5 business days). Shortly after an order is placed you will receive a confirmation email
For information on specific order shipments, please refer to your confirmation email which will notate your estimated shipping date. If this timeframe has passed, please reach out to us directly and we will investigate further.
Sometimes the following situations can occur with deliveries marked as delivered:• A neighbor or roommate may have accepted the package on your behalf• The postal carrier left the package somewhere discreet to prevent it from being stolen• The postal
If you encounter a problem when attempting to track your shipment, please be aware that the lack of information may be due to one of the following reasons:• a delay in the updating of tracking information. Sometimes, an intermediary courier is used i
To track your order please check your personal account and the order you are interested in tracking. You will find a tracking code that will allow you to check the status of your shipment. The same information can be found also on the shipping confir
Shipping and billing address can be different. You can insert a different billing address during the payment step of the checkout process. Select “Use a different billing address” before completing the order. You cannot change the billing address aft
At the moment, we only ship to the USA.
Each promotional code has a set of precise rules regarding its use, including: the validity period, the fact that it cannot be used in conjunction with other promotional codes, the minimum spend or the type of products purchased.If our system does no
Items cannot be added to existing orders. Your order is confirmed once you receive an order confirmation email with the order number. To order additional items please feel free to place a new order on the website. We are not able to combine orders af
Once the order has been placed and the payment has been processed, you cannot cancel your order. When the order arrives at destination, you can return it.
Yes, we proudly offer a military discount as a token of our appreciation for your service. Please contact us directly for more details on how to redeem of this discount. We’re here to assist you every step of the way.
If your order has not yet shipped and you are considering cancellation, please let us know immediately. We will check the status of your order and confirm if it is possible to cancel without a restocking fee. In circumstances where your item is alrea
If you're waiting for an update on your order and haven't received one, we recommend reaching out to our customer service team who can provide you with information regarding extended ship dates or current status. If your item is out of stock or has a
After a refund has been issued, the time it takes for the funds to reflect in your account can vary depending on your financial institution. Please allow 7-10 business days for the funds to reflect back on your account before reaching out.
We welcome new dealers! If you’re interested in our products for resale, we require you to provide your shipping address to set up your dealer account on our wholesale website. This dedicated platform offers dealer pricing, the convenience of browsin
It depends. If the fulfillment team has not started your order we MAY be able to make changes to your order. Please reach out as soon as possible and we will check the status of your order. Any items that have already processing will not be able to b
Prices are listed on the product page of our website. You will need to choose the correct Color and Model to see the pricing listed at the top of the page.
We offer custom engravings on some of our products for an additional charge. We do not offer any other modifications outside of our current line. Please note that if you choose to make modifications after purchase, this may void our warranty policy.