My order has been marked as delivered, but I haven't received it.Updated a year ago

Sometimes the following situations can occur with deliveries marked as delivered:
• A neighbor or roommate may have accepted the package on your behalf
• The postal carrier left the package somewhere discreet to prevent it from being stolen
• The postal carrier marked the package as delivered a few days in advance.

If you still can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package hasn’t shown up after 7 business days, please reach out to our customer service team with your order number and we can take it from there.