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Warranty / Returns / Repairs

What is covered under the WOOX limited warranty?

Product is warranted to be free of defects in materials and workmanship for two years. Buyer should retain the original sales receipt as record of date of purchase. This warranty does not cover tools, sharpening stones, bottom metal, picatinny rail,

What is the Duration of the WOOX Limited Warranty?

Limited Warranty lasts for two (2) years, starting from the date of purchase.

What is the WOOX Returns Policy?

Our return policy lasts 30 days from the date of delivery.If 30 days have passed since your purchase, unfortunately we can not provide a refund.To be eligible for a return, your item must be unused and in the same condition that you received it. It m

What is the WOOX Refund Policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed,

What can I do for late or missing refunds?

If you have not yet received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a ref

Can I return an item bought on sale?

Not all sale items are eligible for return. Please note the terms of the sale at the time of purchase.In the event sale items are eligible, the sale price (price paid at checkout) will be refunded.

Do you have an exchange policy?

We do not offer an exchange policy.

When will my replacement item ship?

We will place your order for your replacement item once we have received the return. It will be inspected before an order is placed in the system. When your replacement item is ready to ship, we will undertake a few important steps to ensure you rece

What are the terms for product returns or exchanges?

If you need to return or exchange an item, you can do so as long as it is in new condition and within 30 days of item receipt. For individual components of sets, such as a forend, only the specific item needs to be returned for exchange. Please submi