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Technical Issues

Do I need an account to place an order?

An account is always required to place an order on wooxstore.com. By creating an account, you have easy access to your order, faster returns, as well as quicker check out on future purchases. You cannot check-out as a Guest.

How do I change my contact information?

To manage your personal information, log in to your account and go to the “MyAccount” section of your personal profile. Then select the information you wish to change.

What do I do if I forgot my password?

Don’t worry, creating a new password is easy. Click on “Forgot your password?", enter the e-mail address used to register on the website and click on “Submit”. You will then receive an e-mail containing a new password. For security reasons, we recomm

How do I unsubscribe from the newsletter or promotional emails?

Simply click the “Unsubscribe here” link situated at the bottom of all of our newsletters.