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Order Issues

I have received a faulty or damaged item. What should I do?

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact us on one of the options below with:• The order number• The faulty item's name and number• A description and pictures of the faultGo here t

I have received an incorrect item. What should I do?

Please submit a return for exchange request using the link below. https://wooxstore.myreturnscenter.com/

Can I cancel or make changes to and order after it has been placed?

Our top priority is to get you into your gear quickly. Because we begin processing your order immediately, we are unable to make changes or cancel the order after it’s placed.

Is there a minimum purchase requirement?

There is no minimum amount to complete a purchase.

Can I purchase a WOOX gift card?

Unfortunately, we are unable to offer gift cards at this time.

How do I check the status of my order with WOOX Store?

If you're inquiring about the status of a recent purchase and haven’t received an order number or receipt, please contact us with your email address or order details. We'll be able to confirm your order, provide you with your order ID, and update you